Customers abhor frontline indifference--that stoic server who seems more like a computer than a person. But, they love a frontline person who demostrates empathy, compassion, and caring. What do leaders do to nurture a culture that fosters the courageous demostration of empathy?
Customers abhor frontline indifference--that stoic server who seems more like a computer than a person. But, they love a frontline person who demostrates empathy, compassion, and caring. What do leaders do to nurture a culture that fosters the courageous demostration of empathy?
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